We developed and deployed a customized information technology infrastructure for efficient delivery of Business process outsourcing (BPO) and Knowledge process outsourcing (KPO) services with utmost security and confidentiality. In addition, we have an in-house system that reduces the risk of data loss due to transmission failure, enhances quick response to meet increasing customer demands. And we monitor and record all calls for quality assurance.
For offshore services we maintain dedicated networks that enable our company to provide seamless communications. Our office is based in Iloilo, known as the centre of the American period bringing many firsts into the nation like the first department stores and ciminas, as a result of this American occupation all of the locals speak English with an American accent including our staff removing the typical heavy Philippine accent.
We can securely route inbound, multi-channel communications to the optimal location in the Philippines based on professional skills sets and availability.
For more than 3 years now, we are servicing a lead generation, appointment setting / booking calls. At the same time, we provide customer management services through multiple communications channels, including telephone, e-mail, live web chat, and internet self-help applications.