Using a telesales team to sell directly to customers can increase sales and reduce the cost of sales, compared with the equivalent cost of a field sales team.
An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. An effective telesales representative builds repeat sales through strong customer relationships by focusing on customers’ wants and needs.
The goal is to help the company grow by bringing in customers and developing business